Using mobile application

The Suomi.fi application is available for Android and iOS mobile phones and tablets. When you activate Suomi.fi Messages on the mobile application or you want to install the mobile application after you have activated Suomi.fi Messages, do the following:

Step 1: Opening the application

Download the Suomi.fi application from Google PlayOpens in a new window. or the App Store.

After downloading the Suomi.fi mobile application, open it on your phone or tablet.

Step 2: Permission to send push notifications

The application will ask you for permission to send push notifications. If you want to receive push notifications of new messages you receive, give the app permission to send them. If your device is running Android 11, you will not be asked for permission separately.

You can change the permission later in your device's settings.

Step 3: Identification

Step 4: Set the PIN and any biometric identifiers

After authentication, the application will instruct you to set a six-digit PIN that you will use to log in to the application in the future.

If desired, you can set a biometric identification method (fingerprint or face detection) that you can use instead of a PIN. The biometric identification method can only be set if your device allows and you have enabled it in your device settings.

Step 5: Select an e-service role for using the application

Next, the application will ask you which e-service role you want to use. You can use the service as yourself or on behalf of a company if you are a signatory entered in the company's trade register and you have the right to represent the company alone.

Note that if you are already a Suomi.fi Messages user, you will be taken directly to the mailbox you select and can skip the steps below.

Step 6: Consent for using Suomi.fi Messages

In the following views, you will be asked to provide:

your consent for using Suomi.fi Messages
your email address - it must not contain any special Nordic characters
the language in which you would like to receive the email notifications of new incoming messages in Suomi.fi Messages.

During the activation, you will receive a confirmation message to the email address that you have given. In the future, this email address will be used to notify you of messages received in Suomi.fi Messages.

Step 7: Confirming your email address

You will receive a confirmation message from noreply@suomi.fi to the email address you entered. To confirm your email address, go to the Suomi.fi application and enter the six-digit confirmation code you received in the message.

Note that the confirmation code is valid for half an hour. If you do not make the confirmation by the deadline, start the Suomi.fi Messages activation again. You cannot activate Suomi.fi Messages without confirming your email address.

Step 8: Activation completed

You will receive the following message to your email: ‘Welcome to Suomi.fi Messages’. The message is sent from noreply@suomi.fi.

You can now start using Suomi.fi Messages and from now on, you will receive messages in electronic format from those organisations that use the service.

You can access the Suomi.fi mobile application with a PIN or biometric identification (fingerprint, face recognition).

When you start using the application for the first time, you have to use strong identification. In addition, if you have not used the application for 120 days, or after 320 days at the latest, you will have to log in again using strong identification. Please note that you cannot use the application until you have identified yourself.

You do not need to log out when you stop using the app. The application will be locked automatically after three minutes. However, you can close the application immediately

by using the "Close application" button in the "Log out" section in settings
by viewing all the applications open on your device and swiping to close the Suomi.fi application.

To completely erase your data from the application, press the "Log out" button in the "Log out" section in the application settings. In this case, all your user information will be removed from the device and you will no longer receive push notifications for messages received in Suomi.fi Messages. Before using the application again, you will have to identify yourself and set a PIN for the application again.

You can manage the devices you use:

under "Device management" in the mobile application settings
in the Suomi.fi web service under the Device management section for Messages.

Device data will include the name of each device and the time at which the application has last been used. You can log out of the Suomi.fi mobile application on your chosen devices. If you re-enable the mobile application on the device where you logged out of it, you must identify yourself and set the PIN for the app again.

Suomi.fi Messages is a secure way to communicate with organisations that use the service.

The messages and attachments shown in the application are transmitted in encrypted form between the mobile device and the server.
The user is individually identified using strong identification. This means that you are the only person who can access your data.

If you break your mobile device or lose it, you can sign out of the Suomi.fi application either in the Suomi.fi web service or by using another mobile device.

See which organisations use Suomi.fi Messages.

Updated: 22/4/2024